Frequently Asked Questions

We use these terms to refer to sizes, with Tournament being the larger of the two. The sizes of each item can be found on the item description page.

Tabletop boards have a rigid wooden frame that does not fold. Attaché cases fold for storage and have storage compartments for the accessories.

The Classic Blue set is one of our entry level sets and is priced very attractively. It ships with plastic cups and opaque dice. The Anchor Blue set has an upgraded textile exterior and ships with leather cups and pearl dice.

We no longer cover the center bar of any sets due to feedback from customers.

Visit the Custom Backgammon page. This is a great place to start, as it will walk you through the available options and their costs. Clicking enter at the end will generate an email to us with your choices. We’ll have our designer do a visual mockup for you to approve or make changes to before your design is finalized.

Not to worry, Crisloid can refurbish your board. Please note that while we revamp boards we are careful to protect the character that the board has developed from years of play. We can also replace handles, fields, bumpers, hardware and polish checkers. So don’t throw away your board, put it in good hands and send it over to Crisloid! Prices start at $100, please contact us for more information.

• Yes, we ship internationally on a regular basis. We typically ship via USPS, and parcels are passed on to the postal service in the destination country. The postage calculator will display the costs in your cart once you have chosen the desired country and entered the appropriate postal code. If you are ordering multiple items the calculator might return a high number. In that case, please email us to request a combined shipping cost.  We cannot combine backgammon sets, however: Each set ships in its own box, so shipping two sets will cost twice as much as shipping one set.
• International shipping costs cover transportation only and do NOT include customs clearance charges, duties, VAT, or other fees that the customer might encounter upon delivery. We have no way of knowing what these charges will be in advance, and paying them is the responsibility of the recipient. Shipping documents will reflect the actual price of the product(s) being shipped, as required by law.
• Please feel free to email us at [email protected] if you have any questions that are not answered above.

If you would like to return an item, please call or email us. There is a 15% restocking fee for all items. The customer is responsible for paying return postage and securely packing all items so they return in like-new condition. Damaged items may be assessed an additional fee. Custom orders are final sale. All returns must be received within two weeks of initial receipt of item.

If you ordered any of our marbleized checkers, they will each be unique in the swirl pattern. This is because we hand-pour and color all of our checkers, so from batch to batch there will be unpredictable variations that make your checkers unique and beautiful. We hope you enjoy them as much as we do!

Most stock backgammon sets should ship within 2 weeks from the receipt of your order while custom backgammon sets should ship within 2-3 weeks. Mah Jong sets involve much more detailed effort and can take 6 to 8 weeks or longer to ship. Please refer to each item page for specific information. If you have a “can’t miss” situation, please call or email us immediately, and we’ll find a solution together.

You can safely purchase all of the products listed right here on Crisloid.com! When you’re ready click the “checkout” button and follow the steps providing the appropriate billing and shipping information. If you have any hesitations just give us a call and we’ll guide you toward the best buying solution for you!

We ship via UPS and USPS. We consider all the important factors when deciding and will forward you a tracking number when it’s generated. Please keep in mind that UPS will not deliver to a P.O. Box. Want to take a road trip? You can always come pick it up and take a tour of the factory. Please call or email to schedule a time.

Paying is easy; PayPal offers a secure connection and the guarantee that your information stays private. Not super comfortable with the internet, or simply a Luddite? Give us a call and we’ll be happy to take your information over the phone!